FAQs

 

What is the dress code for each wedding event?

Arrival Pool Party (Thursday, January 5, 2023): Swimwear; swimsuit/beach cover ups; vacation vibes

Welcome Beach Party (Friday, January 6, 2023): Beach attire; casual

Wedding Day (Saturday, January 7, 2023): Semi-formal

Farewell Brunch (Sunday, January 8, 2023): Casual

Are children welcome?

Although Generations Riviera Maya is a family-friendly resort, all of our wedding events are adults only. For children age 12 years and under, the resort offers a supervised Eko Kids Club™, a made-for-kids world complete with ball pits, slides, video games, toys and more. Young foodies in training can enjoy the Little Eko Chefs™ program, where children ages 4 to 12 years can learn about food, nutrition and, of course, basic cooking skills. The Gourmet Inclusive® baby amenities offer parents everything they need to care for their bundles of joy.

Learn more here.

Please note that El Dorado Casitas Royale and El Dorado Royale are adult-only resorts.

What does all inclusive entail?

All suites across all 3 resorts are all inclusive (aka the Gourmet Inclusive® plan). This includes breakfast, lunch, dinner, snacks and beverages served in the hotels’ restaurants, bars, in-room mini bars, and through 24 hour room service. Beverages include mixed drinks, premium brands, cordials, beer, and house brand wines.

Will there be vegan/vegetarian/gluten-free food options?

Yes. We want you to enjoy and splurge on world-class cuisines made to your liking. All restaurants and all wedding events will offer a variety of food preferences.

Is there someone I can contact if I have any other questions about the wedding?

Any questions about travel and accommodations, excursions and local activities, and wedding plans can be addressed by our wonderful wedding planner and travel agent Mandy Delve: 647.205.5972; mandy@nowdestinations.com.

You may contact her via phone, text, What’sApp, email, Facebook or Instagram.

What are the resorts’ COVID travel protocols?

A vacation should be a respite from the rest of the world. That’s why Generations Riviera Maya & El Dorado Resorts introduced their Peace of Mind™ initiative — their promise to guests that all areas of the property are cleaned and made safe to the highest standards. They take your health and welfare very seriously and have implemented the following:

  • Deep cleaning all the time: Including ultra-violet sanitization, temperature monitoring thermal camera technology, formula steaming and fogging and germ-free service applications

  • Sealed clean for you: All guest rooms and suites are deep cleaned and then sealed exclusively for you

Learn more here.

What is the six-month passport validity rule?

Please note that the U.S. Government advises that passport processing currently takes 5-8 months. Per U.S. and Mexican authorities, all passports must be valid 6 months after your return date. For example, if your return flight from Mexico to the U.S. is January 9, 2023, your passport must be valid until July 10, 2023.

What is the hotel reservation protection included in your room block?

In case of natural disaster, fire, government travel advisories, etc. - only guests who booked through our room block (via Mandy Delve) will be protected for the new travel & wedding plans.

Should I get travel insurance?

Travel insurance is highly recommended. For optional insurance rates, please contact our travel agent & wedding planner Mandy Delve directly at 647.205.5972 or mandy@nowdestinations.com.

What additional information should I know to prepare for my trip to Mexico?

  • Currency: Pesos (Note: Most locations accept USD)

  • Time zone: Eastern Standard Time

  • Language: Spanish (Note: English is also spoken at the resorts)

  • Food safety: Although the resorts offer world-class food and beverage quality, we highly advise against drinking directly from the faucets. You may, however, use the resorts’ faucets to brush your teeth and for all cleansing purposes.

  • Butler gratuity: Throughout your stay, your personal, poolside, and beach butlers will go above and beyond to ensure your vacation is beyond satisfactory. Tipping is not required but much appreciated. We recommend tipping your butlers $5-10 USD/day.

  • Nearby airport: Cancun International Airport (CUN)

What are some recommended nearby attractions?

In Riviera Maya, there are many activities, excursions, and attractions to fit every interest. Below are a few recommendations. For more recommendations, please contact our wedding planner and travel agent Mandy Delve (647.205.5972; mandy@nowdestinations.com).

  • On-site activities: Spa treatments, kayak tours, aqua aerobics, cooking classes, dance lessons, wine tastings, yoga classes, tequila tasting, snorkeling, and a variety of outdoor sports. Most of the on-site activities are complimentary or can be reserved using your resort credits offered through our room block. Learn more here.

  • Nightlife: Hotel Zone in downtown Cancun (this area never sleeps!)

  • Adventure: Feel the adrenaline rush with ATVs, ziplining, cenote plunging, horseback riding, and more at Xplor Adventure Park and Xcaret Park.

  • Beach life: ‘Playa Maroma, #1 Beach in the World’ by Travel Channel. Enjoy Maroma Adventures & Beach Club with activities such as parasailing, deep sea fishing, reef snorkeling, catamarans, jet skiing and more!

  • Nearby locations: Explore nearby paradises of Isla Mujeres, Tulum, Puerto Morelos, and Playa del Carmen.

What is Riviera Maya, and where are the resorts located?

Riviera Maya is comprised of a number of smaller resort towns and villages, including Tulum, Puerto Morelos and Playa del Carmen.

All three wedding resorts can be found at the following address:

Carretera Cancún – Tulum, Km 45, Riviera Maya

Quintana Roo, México C.P. 77710